Frequently Asked Questions
Everything you need to know about shopping with Pets Dreams.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days, while our express option delivers within 1-2 business days across the UK.
What is your return policy for pet apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the product is free of pet hair before returning.
How do I choose the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth and neck circumference for the most accurate fit.
Are your products machine washable?
Most of our fashion items are machine washable on a gentle cycle, but we recommend checking the specific care label on each garment to ensure longevity.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping outside the UK?
Currently, we focus on serving our UK customers to ensure the fastest delivery times, but we plan to expand to international shipping in the near future.