Returns & Exchanges
At pets-dreams.uk, we want you and your companion to love every purchase, which is why we offer a 30-day window for returns on all unworn fashion items and accessories. If the fit isn't perfect, we are committed to making the exchange process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are free from pet hair and signs of wear.
Ship It Back
Print your prepaid shipping label and drop off the parcel at any authorized courier location across the UK.
Receive Your Refund
Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing